Every ticket, with its clock and its margin.
Boards, work items and SLA timers on the same record as the client's agreement, hardware and invoices.
- Replaces
- ConnectWise, Autotask, HaloPSA tickets
- Same record as
- Agreements, Time & Expenses, Scheduling
- Built for
- Technicians, service desk
What it does
Work the queue with the full picture.
Techs see the agreement, the kit and the history before they reply.
Boards
By team, client or priority.
SLA timers
Response and resolution clocks from the agreement.
Full context
Hardware, orders and past tickets on one screen.
Billable or covered
Know instantly if the work is in contract.
Where it sits
Part of one deal, start to finish.
Tickets & Tasks owns the highlighted stages and passes the record on.
- Request
- Scope
- Agreement
- Approve
- Provision
- Deliver
- Track
- Bill
- Book
On the same record
No exports. No syncing. No re-keying.
What feeds Tickets & Tasks, and what it hands the record to next.
Feeds in from
“We stopped juggling six portals and a spreadsheet. Quoting, ordering and billing all happen in one place now, and our team sells more because of it.”
$10M+
sold in under a year
More in Service
The rest of Service, on one record.
Turn on what you need now. The rest is already connected.
See it on your own deals
See Tickets & Tasks on your own data.
We'll connect one of your distributor accounts on the call and quote it live against your real pricing. Thirty minutes, no slides.
$10M+sold by A5 IT in under a year on Provizo.sold by A5 IT in under a year on Provizo, 60% above their previous run rate.