Glossary

PSA

Professional services automation. Software for tickets, time and agreements.

What it means

PSA stands for professional services automation. It's software that service businesses use to run tickets, time tracking, projects and agreements.

Why it matters

For MSPs, the PSA is where service work is managed and billed. Most PSAs stop at service, so quoting, purchasing and the books usually live somewhere else.

Related terms

MSP, ticketing, time and expenses, managed services agreement.

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