Glossary

MSP

Managed service provider. Runs IT for clients on a recurring basis.

What it means

An MSP, or managed service provider, runs IT for clients on a recurring basis, usually under a monthly agreement that covers support, monitoring and maintenance.

Why it matters

MSP revenue is recurring, so agreements, SLAs and billing cycles matter as much as individual sales. Many MSPs also resell hardware and software.

Related terms

Managed services agreement, SLA, PSA, recurring billing.

In ProvizoAgreements, tickets and hardware on one record.See Provizo for MSPs →

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